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If you have a question or concern, please don't hesitate to
contact your wine club family.
We're always here to help!
Cheers!
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1. What is your phone number, address and email address?
We will be happy to help you anytime at our 24 hour customer service hotline. Our
toll free telephone number is 800-615-7304. You can fax us at 888-211-5112.
Our customer service address is P.O. Box, Homes, PA 19043.
You can email us using our contact form.
Click here to access our contact form.
If you have a specific question/inquiry not listed below please feel free to contact
us and we will be glad to assist you.
2. When will my monthly wine club shipment arrive?
All of your wine club shipments will arrive the last week of the month and no later
than the first week of the next month depending on your shipping state.
Click here for details.
3. What if I cannot be home during normal business hours to
receive my wine shipment?
Since an adult signature is required by law to receive a wine package, many of our
customers have their wine shipments sent to their workplace. The package is discreet
and does not indicate the contents contained within. If you want to change your
shipping address please email us via a secure form or call 800-615-7304.
4. How does your wine club work if I am paying by check?
If you select a “Bill Me” option you will receive your first wine shipment with
an invoice with the total amount due. Once that invoice is paid by check your next
shipment will be processed and so on. For their convenience, many of our customers
pay by credit card since it is easy and it avoids having an interruption in their
wine shipments if they forget to send a check or misplace their bill. If you want
to change to a credit card payment option please call 800-615-7304.
5. Is there a membership fee for your clubs? Can I cancel at
any time?
There is no membership fee. Our Guarantee: If you are not entirely delighted with
every aspect of the club, contact us and we will make it right. And you may cancel
at any time.
6. If I like a wine that I received in my club shipment can
I order more?
Absolutely! Due to the fact that our wines come from small, boutique wineries, we
have limited quantities available and they do sell out quickly. Simply order more
wine online or speak to one of our expert wine consultants at 800-615-7304.
7. Why can't you ship wine to my state?
Since the sale and distribution of alcoholic beverages are in control of the individual
states, we must abide by each states law. We are constantly trying to offer our
wine into new states. When a state comes available for shipping we will immediately
add it to the website. Check back often for your states availability.
Click here for more information regarding the recent Supreme Court ruling regarding
wine shipping.
8. What is the proper way to store opened bottles of wine?
Please try the following storing tips for both white and red wines to prevent spoiling.
Push the cork back in and put the partially empty bottle into the refrigerator.
The wine should keep for several days. Here are three additional techniques:
- Keep a few clean, empty
half bottles on hand. Pour the unused wine into the smaller bottle and recork.
- Buy a Vac-U-Vin, it removes
oxygen and creates a vacuum to preserve the wine.
- Small cans of inert gas
sprayed into the bottle replace the oxygen in the bottle. Then recork and keep refrigerated.
These can be purchased at many local wine shops.
9. What does it mean when a wine is sweet or dry?
A sweet wine is one that has a noticeable level of sweetness in the taste which
is called its residual sugar. A dry wine has no indication of sweetness, therefore
no, or very little, residual sugar. An off-dry wine is one that is slightly sweet.
10. Is there a certain temperature at which I should serve
wine?
Wines should be served at temperatures they taste best. More specifically, wine
should be served at the temperature you enjoy it. Some whites and sparking wines
taste best chilled because they are most refreshing served that way. Red wines are
typically served unchilled, but cool. Here are some more detailed guidelines.
- Lighter white wines are best served about 45 degrees.
- Fuller-bodied white wines are best served about 55 degrees.
- Red wines taste best-served about 65 degrees. Serve lighter red wines a little cooler.
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